FAQ’s

Our USP

  1. We are obsessed with offering high quality natural skin care at pocket friendly prices.
  2. We do not work with middlemen, therefore keeping prices affordable.
  3. We ruthlessly ensure all products are 100% natural and pure.
  4. We are obsessed with superior customer service.

What is the meaning of Pahada?

Pahada is a common term used in Uttarakhand which means “Of the hills” or “Belonging to the hills”.

How can I reach you?

If it is for a general (not urgent) query pleases email us on [email protected] and we will reach back to you within 2 hours.

If it is pressing issue you can call / Whatsapp us at +917042125595

How do you deliver?

All orders are dispatched the next day by Fed Ex, unless it’s a Sunday or a public holiday in which case the orders are dispatched on the next working day.

For locations that are not services by Fed Ex we ship via India Post. Most of the deliveries are done between 2 to 4 days.

How do I know that the order has been dispatched?

We will send you an email / WhatsApp with the Fed Ex tracking code for you to track the status of your shipment

What is your refund policy?

If you have used the item then return is not possible for hygiene reasons. However for wrongly ordered/ delivered items we issue a full refund

What do I do if an order still hasn’t reached me?

Keep calm and check the tracking status. If you are still not sure then reach out to us at [email protected]. Alternatively you can call / WhatsApp us on +917042125595

What modes of payment can I use?

You can use any online mode of payment like Debit, Credit, Netbanking, Paytm or COD.

Apart from your website where else can I buy your products?

Currenly you can purchase our products on all major ecommerce sites like Amazon, Flipkart, Snapdeal and qtrove.com

How can I read more reviews about your products?

You can search for our products of Amazon and read user reviews on our products.

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